Authentication, Login, and Email Issues

Not receiving emails from us?

If you are not receiving password reset emails, first check your Spam/Junk Mail folder.

If it’s not in your Spam/Junk Mail folder, contact your email administrator to ensure emails from my@zerotier.com are not being blocked at the server level.

If you have not logged in to your account since 2019

Accounts were migrated to a new system in 2019. Your networks are still there!

Please try to create an account with the same email address you used before.

Changing Your Email Address

Log into ZeroTier Central at https://my.zerotier.com. Once logged in, there's a "Manage Account" link on the Account page.  Click that and you'll be taken to a form where you can change your email address.

Invalid Authenticator Code

This can be caused by the time being wrong on your computer or phone.

Lost Authenticator Code

Use the Password Reset flow. Click “forgot password” on the login screen.